IT & Data Assistant

• Manage and supporting the organisation’s database (Dynamics365) in line with Data Protection legislation

o Data management – activating and ensuring stakeholder records are kept up to date

o Setup and running of reports and dashboards and provision of statistics as required

o Import and export of data and creation/deletion of records as appropriate

o Synchronisation of data with other systems e.g. email platform, career development platform

o Manage the Data Management mailbox

o Provide database and record keeping support

o Research, collect, organise and update data as required

o Administer data requests from the organisation

o Check databases for changes and errors and to make corrections, as needed

o Liaise with various departments regarding data requirements

• Take responsibility for company data outside Dynamics, and champion data unification.
• Ensure all company data processes are in line with data protection and privacy policies, principles and good practice.
• Keep up to date with developments in data protection and privacy landscape.
• Contribute to ongoing platforms improvement and development work (CRM, ESP, website, etc), project managing improvements and upgrades to CRM and other systems as appropriate.
• Responsibility for building AMBA and BGAs database of contacts with new and potential customers using online methods and by telephone.
• Manage data collection forms and the collected data on applicable platforms including events platforms, AMBA & BGA website(s), research platforms and other platforms where AMBA & BGA data is collected or distributed.
• Any other ad hoc responsibility that is appropriate to the role and which may come up due to business requirements
• Supporting the organisation with general support for the IT function:

o Manage the IT request mailbox

o Troubleshooting IT issues and provide solutions and fixes

o Liaising with IT service provider to raise tickets and to track progress to completion

o End to end management of IT ticket portal

• Manage and logging office hardware.
• Day to day department administration

• A strong administration background.
• Previous experience of working with multiple stakeholders and multitasking.
• Educated to degree level, or equivalent experience.
• Good telephone manner.
• Analytical and problem-solving mindset.
• Database, CRM knowledge, MS Dynamics particularly desirable.
• Sound understanding of current and future data protection and privacy landscape.
• Experience of researching external sources for new contacts for the business.

• Demonstrable analytical skills.
• Problem-solving skills.
• A team player with strong work initiative and great interpersonal skills.
• Exceptional customer service skills.
• Exceptional attention to detail.
• Strong numerical competency.
• Outstanding MS Excel skills.
• Ability to analyse and interpret complex information.
• Ability to understand, follow and improve processes.
• Good written and verbal communication skills.
• Excellent organisational, administrative and time management skills.