Is the customer always right in the digital age? To answer this question and others, we speak to Professor Steven van Belleghem, author of The Offer You Can’t Refuse
Steven is widely regarded as one of Europe’s thought-leaders in the field of customer experience, having helped organisations including Google, Microsoft, and Disney.
Steven gave us advice on how to play a role in your customers life journey and how to create a culture of customer centricity.
Presentations can be daunting for even the most confident employee; fear of standing up in front of colleagues can quite easily make your heart race. Luckily, Carolyn Cowan is on hand with some timely tips on how to keep the worries at bay so you can focus fully on acing that important presentation
Changing student demands, the impact of AI, increasing non-business school competitors and employers’ perceived value of the qualification all point to the MBA being at a critical tipping point, reveals the latest Tomorrow’s MBA study from CarringtonCrisp in association with EFMD
London Business School (LBS) has announced the launch of a new one-year MBA for candidates who graduated three or more years ago with a master’s in management (MiM) degree from a reputable institution
